Privacy Policy
Last Updated: 18 August 2022
At Melbourne Roof Restoration & Repair, operated by Web and Glow Pty Ltd (ABN 53641999626) (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website and services (the “Service”).
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Terms used in this Policy carry the same meanings as defined in our Terms and Conditions, available at: https://roofrestorersmelbourne.com.au
We collect a range of information to help us deliver and improve our services. This includes both personally identifiable and non-identifiable information.
While using our Service, we may request certain personally identifiable information that can be used to contact or identify you. Examples of this information include:
Your full name
Phone number
Email address
Physical address or service location
Any details you provide in service enquiry forms
This information is only collected when you voluntarily provide it, such as through contact forms, quote requests, or email communication.
We automatically collect information your browser sends when you visit our website. This may include:
Your IP (Internet Protocol) address
Browser type and version
Device type and operating system
The pages you visit on our site
Date and time of your visit
Time spent on each page
Referring URL
Other usage and diagnostic data
This data helps us understand how our site is used and to improve user experience.
We use cookies and similar tracking tools to enhance user experience and gather data about interactions with our website.
Cookies are small data files that a website stores on your device for record-keeping purposes. They may include an anonymous unique identifier and help us:
Remember your preferences
Understand website usage patterns
Measure ad performance
Improve site functionality
You can instruct your browser to refuse all cookies or alert you when a cookie is being sent. However, disabling cookies may impact certain features of the site.
We may use third-party advertising services, including Google AdSense, to serve relevant ads to visitors of our website. These services may use cookies (including the DoubleClick cookie) to track interactions and serve personalised ads based on previous visits to this or other websites.
You can opt out of personalised advertising by visiting the Google Ads Settings page or using third-party tools like the Network Advertising Initiative opt-out page.
We may engage third-party companies or individuals to:
Host or maintain the website
Analyze usage patterns and site performance
Provide customer service or technical support
Perform marketing or administrative tasks on our behalf
These providers have access to your personal data only to perform tasks assigned by us and are contractually obligated to maintain its confidentiality and security.
We are committed to protecting your data and use commercially reasonable safeguards to secure your Personal Information. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
We regularly update our systems and follow industry best practices to ensure our digital environment is secure.
Our website may contain links to external websites or services not operated or controlled by us. We are not responsible for the privacy practices, content, or security of any third-party websites. We strongly encourage you to read their privacy policies before sharing any information.
Our services are not directed at individuals under the age of 18. We do not knowingly collect or store personal information from anyone under 18 years old.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take appropriate steps to remove the information from our records.
We may disclose your Personal Information where required to do so by law, such as:
In response to a subpoena or court order
To comply with legal obligations
To protect and defend our legal rights or property
To prevent or investigate possible wrongdoing in connection with our services
To protect the safety of users or the public
We reserve the right to update or change this Privacy Policy at any time. When changes are made, we will update the “Last Updated” date at the top of this page and publish the new version on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.